Delivery & Returns
Please add your item to the basket and select your country to get a postage quote. UK Economy delivery is now Free to mainland UK, Europe from £6.99. Express delivery from £3.99 UK, £11.99 Europe.
Your order will be shipped as soon as possible. We dispatch daily Monday to Friday. Usually orders received before 12 noon are sent the same day.
We mark items as dispatched as soon as they have been packed and ready to be collected by our carrier, so if you receive a dispatch notification on an evening or a weekend this means your order is ready and will be collected by our carrier on our next working day.
We will always choose the most appropriate shipping company for your order. We generally use a combination of Royal Mail, DPD Local and Fedex for both Standard and Express shipments. Sometimes we use Amazons fulfillment service so don't be alarmed if your order arrives in Amazon packaging or you receive a tracking update from Amazon.
Tracking is only made available for Express deliveries. Unfortunately delivery is not available to all locations (Remote areas) we reserve the right to cancel an order or ask for additional money for shipping if your address falls into an area classed as remote.
Delivery must be to the address associated with your verified PayPal or credit/debit card account. If your address is not verified by Paypal your order may be cancelled. To get verified please visit the Paypal website.
We will do everything we can to make sure your order arrives on time, but please allow extra time during busy periods such Christmas and Holidays or in extreme weather conditions.
We don't allow collection sorry.
Lost or delayed items
If you are concerned your order may be delayed then please email firstname.lastname@example.org quoting your order number. Please note that Economy International orders sent by Royal Mail are not counted as lost until 25 working days after dispatch. UK Economy orders sent by Royal Mail are not counted as lost until 15 working days after dispatch so until this time we are unable to replace missing items.
If for any reason you are not entirely happy with your purchase you are welcome to return it for a refund or an exchange within 30 days.
All items come with a basic 30 day warranty if they develop a fault which was not listed in the description. For items such as XIM and JFJ who we are UK distributors for we can offer the 1 year manufacturers warranty. Faulty items found after the 30 day cooling off period and within the manufacturers warranty will be repaired or replaced and not refunded.
As a rule the buyer is responsible for any return costs. At our own discretion we may offer to pay your costs. Enhanced delivery costs such as express delivery are non refundable when no fault can be found.
To start the refund process please contact us by email email@example.com
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by emailing us at firstname.lastname@example.org and quoting your order number.